Telegram connect for Zendesk allows you to seamlessly integrate Telegram®️ messages into your Zendesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Zendesk.
More and more of your customers are spending time on Telegram and other Instant Messaging apps like Facebook Messenger, it’s time your company joined that conversation. With this App you will be able to do just that from the place where you already handle most of your support conversations … your Zendesk Dashboard
How does it work ? Telegram connect converts your Telegram®️ conversations into tickets on Zendesk and lets you manage them just as you would normal tickets from other channels.
Your agents will be able to reply to customers from Zendesk straight into Telegram. Your Zendesk workflow will not change, you can apply Macros, Close tickets, Assign conversations to different agents and use any of Zendesks full feature set.
Telegram connect is powered by Ongair. In addition to Telegram Ongair also has connectors for WeChat, Facebook Messenger and soon Line, Kik and Viber.
- In the Zendesk Marketplace, click install to add this integrations to your channel apps.
- You can find and configure this integration in admin panel under Channel Integrations