Ticket Sentimental Meter
Ignite30 is building Zendesk Apps to help companies improving team performance and customer relationships.
With Ticket Sentimental Meter App, your Zendesk Support agents can get a quick insight into customers satisfaction.
Using Natural Language Processing, our app will evaluate with approximately 80% accuracy, the English comments (supporting plain text, hashtags, emoticons, and emojis) of tickets and display an emoji regarding user sentiment score.
Three different emojis are available and the user's happiness can be evaluated to neutral, positive and negative.
We provide different analysis:
- All comments
- First comment from a customer;
- Last comments from a customer;
- Subjects from Organization and Requesters.
Ticket Sentimental Meter is a free app. Although it achieved nearly 80% accuracy, your team shouldn't make decisions before validating the result.
Ticket Sentimental Meter Instructions
- Install the App
- Open a Zendesk Ticket or Organization and the Ticket Sentimental Meter will be available on the side bar panel
Have any question or suggestion?
Don't miss the opportunity to contact us at email@example.com