TimeCamp allows you to quickly register time of support operations by your agents.
- Logs hours and minutes spent on tickets.
- Helps you monitor which clients send in most complicated cases and which members of your team are the experts in which fields.
- Enables you to run the timer directly in Zendesk. It records time for each ticket and agent and synchronizes it with TimeCamp.
Don’t miss any billable minutes!
To start the integration you need to be logged to your TimeCamp account. You can register here: https://www.timecamp.com/
The installation of TimeCamp Timer is really easy - only thing you need to provide is the name of the app you want to see in your Zendesk account. Nothing to configure, nothing to worry about.
After installation, use your TimeCamp credentials to login and start tracking time-consumption of your tickets!