U-Ticket Application allows Zendesk users to integrate with video sharing platforms allowing for comments to be converted into Zendesk tickets, agent can also reply to tickets to show as comments replies on the video sharing platform.
When installing the application users will be asked to connect with their video sharing platform using their login credentials, after the successful integration of the application the system will start to sync all new comments and import them as new Zendesk ticket that allow agents to reply to them as a regular Zendesk ticket
In addition, U-Ticket would include the video title under which the comment has been made as the ticket subject line to help agents track and group Tickets based on their source, which allows them to better understand the context of the comment.
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