Unique Ticket Field

Unique Ticket Field

Prevent double records by checking the unique value of your custom fields.

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Unique Ticket Field helps you to prevent double records of warranty claims, send out voucher codes to multiple people and more. The App lets you specify the field you would like to check for double records.

Key Features

  • Block or only notify agents of double values
  • Specify the field which needs to be used for the validation
  • Searches all ticket fields
  • With 'only notify' the agent can skip the notification
  • See which tickets have matching values

Use Cases

  • Check serial numbers for warranty cases
  • Check voucher codes to prevent sending the same vouchers to multiple clients
  • Check for order numbers if you want to keep only one ticket for each order so you can easily merge them

The first week is on us! After installing your free 7 days trial will start so you can tryout this application without any worries.


Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.

Configuration of this Zendesk App is a simple proces.

  1. Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.
  2. Set your Field ID of the Ticket Field which needs to be used for verification. You can use any Custom Field. You can lookup the Field ID in your Ticket Fields overview under Admin > Manage > Ticket Fields.
  3. Deside if you want to 'block 'or 'only notify'. If you 'block' the ticket the agent will not be able to save the ticket. With 'only notify' the agent will receive a notification which prevents the ticket to be submitted but this can be ignored by submitting the ticket again.

Are you having trouble with getting the most out of your workflows?

As a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. Get in touch with us if you need help.

App Details

  • Author: pluscloud
  • Price: Free 7-day trial, then $0.50 per agent, per month
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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