WooCommerce by Zenplates

WooCommerce by Zenplates

View customer and order details from your WooCommerce store in Zendesk Support

This WooCommerce integration app allows you to view customer, order and product information from your WooCommerce store within the Zendesk Support ticket sidebar. The app supports all out-of-box WooCommerce features and product types (simple, grouped and variable).

View orders

  • View all orders associated with a customer

  • Filter the list of orders by ID or a search term

  • Sort the list of orders by ID or created date

View order details

  • View details of all product line items in an order

  • View order payment history, including applicable taxes, discounts and refunds

  • View customer details, including billing and shipping addresses

  • View all notes associated with an order

  • Click to view customer, order or product details within WooCommerce

If you have questions or thoughts about how to improve this app, please contact us as we value your feedback.

If you need an app that supports any of the official WooCommerce extensions or one custom-built to your requirements, feel free to submit a request to our Services team.

To set up the WooCommerce app in your Zendesk instance:

  1. Generate a REST API key in your WooCommerce store, noting the Consumer Key and Secret.

  2. Install the app from the Zendesk App Marketplace.

  3. Enter the domain of your WooCommerce store, which is the URL without the https:// and trailing slash. For example, www.mystore.com.

  4. Enter the full URL of your WooCommerce store. For example, https://www.mystore.com.

  5. Enter the Consumer Key and Secret from the first step.

  6. Enjoy the convenience of having WooCommerce customer and order information at your fingertips in Zendesk Support!

App Details

  • Author: Zenplates
  • Price: Free 7-day trial, then $10.00 per month
  • Support: Email / Website
  • Version:1.1.0
  • This is an app. It will install right into your Zendesk Support account.

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