World Clock: A timezone app

World Clock: A timezone app

See all the times that matter to you.

World Clock

World Clock shows you what timezone your customers are in and the difference from your current timezone.

If you have agents in multiple timezones, World Clock shows them those timezones and even shows your agents what location is closest to your customer. This makes it easy to figure out exactly who should take a support request.

Quickly see:

  • Your time and date (based on your computers clock)
  • Your customers time and date (based on the Time zone field of the Zendesk contact)
  • A night/day icon indicating if the user is within normal business hours (8am - 6pm local time) at a glance
  • [optional] Other timezones that you provide support in (configuration required)
  • [optional] The location closest to your customers timezone

Always see the requester's time and your time

simple-view

View the timezone closest to the requester

closest-view

Scroll through other timezones added to the app

other-view

Support

For suggestions, technical help or just to say hi, contact us at: support@cosmiccode.co.

Basic Installation

  1. Click the Install button on this page to install the app in your Zendesk instance
  2. Once installed, configure additional timezones using IANA format (see below)

Configuring Timezones (optional)

Additional timezones must be put in the apps configuration settings in IANA (Internet Assigned Numbers Authority) timezone format. This makes sure the times are always correct, regardless of Daylight Saving Time changes.

You can find all of the IANA formats here: IANA TIMEZONE FORMATS.

You can optionally provide a custom label for the timezonse. To provide a custom label, place a comma after the IANA timezone and type your label.

Here is what your might put in to the app (one per line):

Without custom label

America/Los_Angeles America/New_York Asia/Taipei Europe/Berlin

With custom label

America/Los_Angeles,LA Office America/New_York,NY Office Asia/Taipei,Taiwan Office Europe/Berlin,Germany Office

Here's the setup in Zendesk

screenshot-0

Here is what the app looks like

screenshot-0

Support

For suggestions, technical help or just to say hi, contact us at: support@cosmiccode.co.

App Details

  • Author: Cosmic Code Company
  • Price: Free 7-day trial, then $1.50 per agent, per month
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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