xFind Search

Proactive Knowledge Retrieval for Customer Support Teams

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'xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time'

'In the 6 months we've used xFind, support ticket response times have decreased by 12%'

(Keith De-Lin, Innovid Technical Support Manager)

Automatic Knowledge Retrieval

Is there knowledge that can help me solve this ticket?

With xFind, you’ll never have to ask that question ever again.

xFind is a Zendesk app that offers next-generation knowledge access capabilities, changing the search paradigm from 'pull' to 'push'.

xFind boosts the productivity of customer support reps by proactively serving the relevant organizational knowledge into the ticket in real time. xFind bases its retrieval on the text and metadata of the ticket, no keywords needed.

With xFind, instead of searching for information, information finds you.

Real-time Notifications

xFind notifies the user once it has found relevant information for the ticket.

Data and Analytics

Enjoy in depth analysis of the knowledge use per ticket and what knowledge sources assisted in solving the tickets.

Fast and Easy Integration

You don't need to reorganize or tag your data for xFind to work, all we need is data access via API, and we're good to go. And the app is a one-click install.

Data Security and Privacy

xFind is ISO27001 and GDPR compliant. All your data is encrypted and stored on secure AWS servers. All your customer data is anonymized.

Sign up for a demo & trial here

App details

  • Author: xFind
  • Price: Free
  • Support: Email / Website
  • Version: 1.38

This is an app. It will install right into your Zendesk Support account.

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