Chat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help without interrupting their browsing flow.
Customers are 3 times more likely to make a purchase when you initiate a chat with them. Proactively engage your customers with automated triggers, reduce cart abandonment, and increase conversions.
Analytics shed light on customer satisfaction and agent performance. With better numbers and quality reports, organizations can measure success, identify issues, and stay on track.
Delivering quality support while growing your business can be hard. Our sophisticated workflow management features, such as departments, operating hours, and chat routing, makes things easier.
Add the chat widget to your website or Help Center and start talking to customers in minutes. With a customizable and mobile responsive design, Zendesk Chat fits seamlessly into your web and mobile experience.
Manage all your conversations from one place, even when your customers are in many different places. The web dashboard lets you serve customers wherever they are - on laptops, on mobile, or even in your app.
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