Send surveys to gather valuable feedback and ideas for your team and business. Listen to your customers and make decisions to improve their customer experience.
Connecting Zendesk Support and SurveyMonkey enables your customers to participate and collaborate with your organization—making customer conversations more meaningful, personal, and productive.
With the SurveyMonkey Create app, you can compose and send a variety of surveys to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:
- Start a new survey by selecting an existing SurveyMonkey survey template or creating a new one
- Select a list of customers from Zendesk Support to survey
- Send your composed survey from within your Zendesk Support account
So, what are you waiting for? Identify your most important customers and gain key insights into how to improve your product or service.
How SurveyMonkey works:
SurveyMonkey helps you create smart, professional surveys with ease. From big brands to small businesses, organizations, and individuals, SurveyMonkey is trusted by millions to gather the insights they need to make better decisions.
The ability to send SurveyMonkey surveys from Zendesk Support is available to SurveyMonkey customers by following the instructions below.
If you are not a SurveyMonkey customer, please go to www.surveymonkey.com to sign up first.
Note: This app requires the customer lists feature enabled on your Zendesk Support account.
To install the SurveyMonkey Create app:
- Sign in to your Zendesk Support account, then click the Admin icon in the navigation bar.
- Under Apps, select Marketplace, then find the SurveyMonkey Create app and click the tile.
- On the SurveyMonkey Create app page, click *Install app *in the upper-right corner.
- On the installation page, click Log in with SurveyMonkey, then follow the on-screen instructions to authenticate using OAuth with SurveyMonkey.
- After you authenticate, click Install.
- When the installation is complete, refresh your Zendesk to see the SurveyMonkey icon in the navigation bar.
When the install is complete, the SurveyMonkey Create app icon appears in the navigation bar in Zendesk Support. You can limit which agents see this app by clicking ""Enable role restrictions?"" and selecting the appropriate role.
You can also read complete installation instructions here.
- Author: Zendesk
- Support: Email
- Version: 1.1.0
This is an app. It will install
right into your Zendesk.