Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
TELUS Business Connect for Zendesk provides seamless integration between the Zendesk application and your TELUS Business Connect services to enable improved customer retention, greater agent productivity, and advanced business processes.
For optimal user experience, ensure that:
The browser you are using is updated to the latest version.
- You have set the correct number as your TELUS Business Connect Direct Number — you will be making and receiving calls from this number through the Zendesk interface. You can find your TELUS Business Connect Direct Number in the TELUS Business Connect Voice Manager at My Settings >Phones and Numbers > Direct Numbers.
- Login to your company’s Zendesk instance through the browser. The URL may look like https://yourcompanyname.zendesk.com/ The App will work only while the user is logged in to Zendesk.
- Login to the App through Zendesk. Use your TELUS Business Connect Direct Number for the user name and your TELUS Business Connect password.