Chat with customers wherever they are

Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels

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Industry Recognition Awards 2022
Provide support wherever customers are
Increase team productivity & efficiency
Offer quick & personalized interactions
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Connect across web, mobile and social so the conversation is ongoing and the customer never has to repeat themselves.

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Messaging comes with a unified agent workspace that gives agents what they need to respond to customers, anywhere.

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Provide 24/7 support with built-in automation for faster service as you scale and rich content for your conversations.

Hear what customers are saying about Zendesk

PHOTOBUCKET

CHUPI

SPARTAN RACE

Never miss a customer message again

“We have the Zendesk integration for both Facebook and Twitter. So if any of our members send us DMs on either of those platforms, those are converted into tickets and then our agents are able to reply to those straight from the ticket queue.”

Ruben Naour

Member Engagement Specialist Team Lead, Photobucket

7000+

monthly tickets resolved

96%

CSAT

< 17

hour drop in resolution times

See sales skyrocket to new heights

“In 2020 we had a 300% increase in care-based sales, resulting in one million euros in sales directly from the customer care team.”

Brian Durney

Chief Technology Officer, Chupi

+300%

increase in sales

98%

CSAT

< 20

hour drop in resolution times

Provide 24/7 support with AI and self-service tools

“Messaging made a huge difference by providing asynchronous communication that’s always available. Now it’s possible to meet the customer wherever they are across our website and channels.”

Aja Varney

Director of Global Customer Engagement, Spartan Race

+46%

increase in use of self-service tools

90%

CSAT

78%

one-touch resolution rate

Keep the conversation going with Zendesk chat