Skip to main content

Secure Customer Service

Cover your bases

Zendesk takes security very seriously—just ask the number of Fortune 100 and Fortune 500 companies that trust us with their data. We use a combination of enterprise-class security features and comprehensive audits of our applications, systems, and networks to ensure that your data is protected, which means every customer can rest easy—our own included.

Compliance Certifications and Memberships

Zendesk uses best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks, which in turn helps our subscribers meet their own compliance standards.


We can provide additional resources upon request.

Cloud Security

Application Security

Product Security

HR Security

Welcome to the Zendesk Global Privacy Program

Zendesk has a formal global privacy and data protection program, which includes cross-functional key stakeholders including Legal, Security, Product, and Executive sectors of the company. As privacy advocates, we work diligently to ensure our Services and team members are dedicated to compliance with applicable regulatory and industry frameworks.


Subscriber Service Data Details

Service Data is any information, including personal data, which is stored in or transmitted via the Zendesk Services by, or on behalf of, our subscribers and their end-users. We use Service Data to operate and improve our Services, help customers access and use the Services, respond to subscriber inquiries, and send communications related to the Services.

Privacy Related Policies

Application Features Related to Privacy

Zendesk AI

Zendesk AI is built based on the core principles of privacy, security, and compliance, by design. Our commitment to providing businesses with secure, trusted products and solutions is embedded in our DNA. As part of this, Zendesk leverages a set of design principles that not only set the standard for how we design, develop and build everything we do, but set a clear foundation for our use of AI for customer experiences (CX and employee experience (EX)).

Transparency Report

Disclosure of Service Data: Zendesk only discloses Service Data to third parties where disclosure is necessary to provide or improve the services or as required to respond to lawful requests from public authorities. Please see our Government Data Request Policy as well as the Zendesk Transparency Report.

This could be the beginning of a beautiful relationship