Lokalise Messages for Chat

Real-time, two-way chat translation

Deliver great customer experience, no matter where your customers are or what language they speak.

Lokalise Messages makes multilingual support simple

Lokalise Messages translates conversations between customers and agents in real time using neural machine translation, enabling you to instantly serve customers worldwide in their native language, regardless of what agents are available.

Don't let multi-language conversations slow you down and disrupt your service operation. Deliver outstanding customer service in any language and improve your handle time, first contact resolution (FCR), CSAT, and NPS.

Key benefits

Localized customer service in real time, every time – Delight your customers by consistently serving them in their native language and improving your CSAT and NPS.

Smooth global expansion – Keep your service level, and average handle time, on target by arming agents with a real-time translator that helps them manage every interaction.

Key features

  • AI-powered neural machine translation – Real-time, two-way translation of messages.
  • Easy setup and intuitive UI – Be ready to provide multilingual service in a matter of minutes right in the Zendesk interface.

How it works

  • Lokalise Messages automatically detects the language of the incoming messages and instantly translates to your base language.
  • Agent types a response in the sidebar app. The response is translated to the chat language and is sent to the user.
  • You can change the language of the chat and your base language in the settings. It is also possible to add other languages spoken by your team as non-translatable.

Pricing

Lokalise for Zendesk Chat is free; however, character limits apply. For more information, please contact: hello@lokalise.com

Learn more

App details

Works with
chat
Live Chat and Messaging
Author
Lokalise, Inc.
Version
1.5
Price (USD)
Free

Apps install directly into your account

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