Netomi for Chat
The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester's New Tech: Conversational AI For Customer Service.
With the Netomi Virtual Agent, you can:
- Provide brilliant, seamless support on chat by bringing together an AI-powered virtual agent and your existing human agents
- Delegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention
- Train from historic email, chat and messaging data or select from our pre-trained AI conversational and industry-specific skills
- Integrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions
- Access real-time analytics and reporting within the Netomi AI Studio dashboard
The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.