Gain instant access to customer service insights – no data analytics knowledge required.
Surveypal is an AI-powered customer data analytics solution that seamlessly integrates with Zendesk to allow you to gain visibility into every interaction and improve contact center performance.
Stay on top of your service delivery expectations
See the monetary value of your decisions
Showcase the ROI of customer service to your board
Retain agents by consulting your Attrition Risk Index
Identify training needs based on customer feedback
Free up to 80% of preparation time for your 1-1s
Surveypal integrates real-time and historical data from all your support channels to identify trends, patterns, anomalies, and possible issues in your day-to-day help center operations and sends you notifications to keep you in the loop.
Drive support performance and improve the overall experience without missing a beat - Request a free trial at surveypal.com today and find out how to make the most out of your customer service data.
Supercharge your Zendesk customer satisfaction surveys with Net Promoter ® Score and get insights straight from your NPS reporting!
Improve agent and rep productivity.
Track individual agent performance over time
Identify top and bottom performers
Establish training & coaching needs
Monitor your agent attrition risk index
Learn more about Agent 360°.
Leverage data to reduce customer service costs without compromising support quality.
Spot cost deviations and the reasons that cause them
Figure out what is your cost per contact
Breakdown cost per contact by channel, team, contact reason, etc.
Pin down which communication channels to prioritize
Dig deeper and get the whole, accurate picture by looking at your strategic KPIs through multiple perspectives and identify areas of development when things don’t go according to plan.
Examine your KPIs from the following perspectives:
Learn more about Perspectives.
All your strategic KPIs are one click away. See how your core metrics develop over time and how they correlate with each other.
Combine the KPIs of your choice in the same view to get a holistic overview of the health of your contact center.
Perform text, topic, and sentiment analysis automatically and turn your unstructured open feedback into insights.
Tap into qualitative feedback data, visualize it, and enhance your understanding of metrics and KPIs
Link open feedback to agent
Discover how your customers really feel about your brand
Your data belongs to you – we’re here to help you better understand it
Privacy compliant (GDPR, CCPA, etc.)
Surveypal is 100% cloud-based
Trusted by +600 companies around the world
Read more on Surveypal security & privacy.