How insightful are your customer service metrics?
Surveypal Insights is the pocket-sized data analyst for high-volume customer service teams. Start leading your customer service with actionable insights.
Designed with Customer Service Directors and Team Leaders to combine performance, quality and value in an easy-to-use package.
Join the Zendesk customer service forerunners by making proactive decisions that drive the bottom line
Do you have any questions about AI-driven insights for your Zendesk platform? Drop us a line at firstname.lastname@example.org
React quickly to changes in your performance KPIs and keep service costs down. Answer tough questions quickly, make better decisions and improve your service processes.
Free up hours per week by automating your insights.
Get actionable insights from your Zendesk data as they happen and act proactively.
Discover root causes behind service contacts and deflect future tickets to deliver exceptional service.
Present the ROI of your CX and show why your team makes the biggest CX impact.
Actionable insights for all your KPIs
Root cause analysis in 10 seconds
See the monetary value of your actions
Team & agent level insights for training
Agent attrition insights
Find the sweet spot for performance, quality and value
Turn customer voice into improvements
Start improve your customer service with an easy connection to your Zendesk customer service platform. Take your customer service analytics to the next level and request a free trial at surveypal.com today!
Do you have complex or challenging insights needs? We got you covered – with years of experience and expertise we can help you find a solution that works best for you.
Our support team is always there to help by email, phone, or chat.
Want to learn more? Get in touch.