Telavox

Streamline your work environment, switch less between applications with Telavox.

Preview image of app

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Telavox for Zendesk increases your agents efficiency by integrating Telavox services directly into Zendesk. Telavox for Zendesk allows your agents to focus on the conversation and not the tools; get the features, information and automation you need inside Zendesk to be more productive and provide an excellent customer experience

Key benefits:

  • Excellent customer experience. Telavox for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.
  • Focus on the conversation. With Telavox for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.
  • Efficient and empowered agents. Telavox for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.

Key features:

  • Receive or make calls (including click to dial) inside Zendesk without having to install a separate app.
  • Create a contact for a previously unknown caller with a click.
  • Complete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.
  • Contact popup with related information displayed for all calls with a number matching a contact record in Zendesk.
  • Navigate to contact information and related information with a click.
  • See colleagues line (presence) and profile status.
  • Manage availability and queue membership.
  • View live queue statistics, monitor current queue calls and view queue call history.
  • View call history and listen to recorded calls and voicemails.
  • Other integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.

App details

Works with
Support
Installs
50+
Author
Telavox
Version
3.6.5
Price (USD)
Free to install
See pricing details

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