This app will allow agents working on support tickets to collaborate with their PivotalTracker account by creating stories as and when required.
Features Send custom messages and create stories, to your PivotalTracker projects as and when required through the App.
In the app, we have 4 options.New Story,Link Story,Post comments,Linked Tickets
When clicked on the New Story button it loads the Pivotal Tracker project and based on the selection it will load all the Pivotal Tracker fields The User can make the selection and click on Create Story which would create Story in Pivotal Tracker and then display the corresponding Pivotal Tracker Id in the App
This tab allows to Link existing Pivotal Tracker Stories to Zendesk Ticket
As the name describes Post a Comment allows user to post a comment to the Pivotal Tracker story from Zendesk
Note: The Pivotal Tracker Integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com
for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-pivotaltracker-connector
THIS APP SUPPORTS MULTIPLE Pivotal Tracker Instances as well MULTIPLE Zendesk instances.
Apps install directly into your account