Improve CSAT and build brand confidence by equipping agents with accurate context for order-related inquiries. Reduce costs related to WISMO and WISMR by enabling agents to see order details and real-time statuses of outbound and return shipments for agents without leaving the Connect and Care app.
Trusted by 1300+ of the world's leading brands, Narvar creates positive customer engagement beyond the "buy" button through branded order tracking, delivery notifications, returns, and exchanges.
Narvar's comprehensive post-purchase platform powers brands like Sephora, Lululemon, Gap, Levi's, Sonos, Home Depot, and Dyson – equipping them to deliver transparency, build trust, and grow customer lifetime value.
Use Narvar Connect and Care for:
* Allow customers to file a ticket directly from the Track page
- Surface all order and shipment information directly in Zendesk from the Track page
- Resolve up to 25% of cases by highlighting FAQ articles
* Facilitate chat with live agents from the Track page with Zendesk web widget
- Expedite order resolution in real-time
- Build consumer confidence in your brand, increasing CSAT by up to 100 basis points
* Access a 360 view of customer order and shipment information
- Choose the support channels that work for your business: live agent chat, FAQ articles, and more
- Decrease resolution time an average of 10% per order
Look up status of an outbound or return shipment.
Assist customers and mitigate fraudulent claims by seeing delivery status, estimated delivery date, and when a return has already been initiated.
Make it easier for consumers to get support
Allow consumers to start a chat from the Narvar Track page. Deflect tickets with knowledge base articles, and offer contextual help.
For more information, contact you Narvar Customer Success Manager, or visit narvar.com