
Automated suspended ticket processing
Overview of possibilities with Shredder Pro
With the overview of the suspended tickets
You'll be able to:
- Delete suspended tickets
- Recover suspended tickets
- Manually add tickets to recover or delete queue
- See if and which suspended tickets are going to be automatically processed
- View the body of the text in a better way (this will make your life so much easier)
- Automatically recover suspended tickets from a support address
- Automatically recover suspended tickets and set a requester
- Add a tag and/or an internal comment to show ticket was recovered
With the automatic processing rules you'll be able to:
- Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
- Auto recover, delete or skip (for manual decision making)
- Process on sender, recipient, subject, content, cause or message ID
- Process suspended tickets in the background (so you can move on with your day)
- Recover suspended tickets from a support address
Ideal for organizations that need more to spend less time on suspended tickets
Automated suspended ticket processing
Sparkly, Amsterdam, the Netherlands.
