Myndbend™ Process Manager provides a convenient way for agents to build custom, auditable processes in Zendesk. Build and automate workflows such as:

HR Onboarding
HR Offboarding
IT Change Management
Access Rights requests
Financial approvals
Internal escalations

…Or any other flow that requires approvals or child tickets.

Approvals

Myndbend™ Process Manager allows you to create custom approval processes. Whether you’ve got one approver or dozens, we’ve got you covered! With the free version of the app, you can:

Track all approval activity on tickets - even comments and activity from team members that don’t use Zendesk
Establish staff/supervisor relationships for approvals
Add agents, light agents, or end-users as approvers

Upgrade to Premium to automate and scale your complex approval processes

Automatically add approvers to any ticket based on custom criteria
Create custom approval emails to display the information that is relevant to your approvers
Create custom approval groups
Sequence approvals - establish a simple hierarchy of approvers
Require a minimum number of approvals before ticket can proceed
See pending approvals and approval history

Example of approval actions

Ticket Workflows

Myndbend™ Process Manager allows you to create comprehensive workflows within Zendesk. Use the free app to:

Create relationships between tickets
Define and enforce ticket dependencies
Visualize ticket hierarchy

Upgrade to Premium to automate ticket workflows

Create templates for repeatable processes to save your agents time
Automatically create tickets based on custom criteria
Sync ticket data between linked tickets
Automatically create child tickets when another ticket is solved or approved
Export tickets with comments, audits, custom fields, and approval details

Example of child ticket workflow

Compare free vs. premium features and pricing

Myndbend Process Manager

App details

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