Myndbend™ Process Manager provides a convenient way for agents to build custom, auditable processes in Zendesk. Build and automate workflows such as:
HR Onboarding
HR Offboarding
IT Change Management
Access Rights requests
Financial approvals
Internal escalations
…Or any other flow that requires approvals or child tickets.
Myndbend™ Process Manager allows you to create custom approval processes. Whether you’ve got one approver or dozens, we’ve got you covered! With the free version of the app, you can:
Track all approval activity on tickets - even comments and activity from team members that don’t use Zendesk
Establish staff/supervisor relationships for approvals
Add agents, light agents, or end-users as approvers
Upgrade to Premium to automate and scale your complex approval processes
Automatically add approvers to any ticket based on custom criteria
Create custom approval emails to display the information that is relevant to your approvers
Create custom approval groups
Sequence approvals - establish a simple hierarchy of approvers
Require a minimum number of approvals before ticket can proceed
See pending approvals and approval history
Myndbend™ Process Manager allows you to create comprehensive workflows within Zendesk. Use the free app to:
Create relationships between tickets
Define and enforce ticket dependencies
Visualize ticket hierarchy
Upgrade to Premium to automate ticket workflows
Create templates for repeatable processes to save your agents time
Automatically create tickets based on custom criteria
Sync ticket data between linked tickets
Automatically create child tickets when another ticket is solved or approved
Export tickets with comments, audits, custom fields, and approval details
Apps install directly into your account