This integration app for Stripe allows your agents to view and manage customers, subscriptions, payments and invoices from within Zendesk Support.
The app will present the customer associated with the ticket by default, but agents can search for and view other customers at any time.
The following information is available at a glance when a customer is selected:
Customer contact details
Payments (payment intents or charges)
Pending invoice items
Customer history, credit balance and MRR
Additional details like refund amounts and Stripe IDs are available through tooltips and by hovering over items in the user interface.
Because common actions can be performed within Zendesk without the need to switch tabs, your agents will spend less time working on tickets, provide more valuable responses and save you money.
Update customer information
Update payment methods
Refund payments, in part of in full
Cancel subscriptions immediately or at the end of the current period
Refund the last subscription payment or a pro-rated amount
Click to view customers, subscriptions, payments and invoices in Stripe
Update the status of open invoices
Pin subscriptions, payments and/or invoices to a ticket, allowing you to create powerful trigger and automation-based workflows
With much more on the way.
If your business uses Stripe and you’d like to see a feature added to our roadmap, please contact us as we value your suggestions and feedback.
If your customers self-serve using a Zendesk Guide Help Center you may also be interested in our range of beautiful and customizable Zendesk themes. They ensure the best possible customer experience and can help deflect unnecessary tickets, freeing up your customer service agent's time for more important activities.