Stripe by Zenplates

Manage Stripe subscriptions, payments and invoices within Zendesk Support

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View and manage customers, subscriptions, payments and invoices from Stripe within Zendesk Support, allowing you to resolve tickets quickly and provide an amazing experience to your customers.

Contexual information when it's needed

The app will present the customer associated with the ticket by default, but agents can search for and view other customers at any time. The following information is available at a glance when a customer is selected:

  • Active and canceled subscriptions

  • Payments of all statuses (payment intents or charges)

  • Payment methods

  • Invoices

  • Pending invoice items

  • Current credit balance

  • Customer history, credit balance and MRR

  • Customer contact details

  • Billing details

  • Shipping details

  • Tax status and IDs

Additional details like refund amounts and links to hosted invoices are provided through tooltips and action menus throughout the app.

Enterprise-grade features without the price tag

Because common actions can be performed within Zendesk without the need to switch tabs, your agents will spend less time working on tickets, provide more valuable responses and save you money.

Agents can:

  • Create, authorize and capture payments

  • Cancel and refund payments, in part of in full

  • Pause and resume payments on subscriptions (recurring payments)

  • Cancel subscriptions immediately or at the end of the current period

  • Refund the last subscription payment or a pro-rated amount

  • Create new invoices

  • Update the status of open invoices

  • Send links to hosted invoice pages and downloadable PDF tax invoices

  • And and edit credit cards on file

  • Change the default payment method for customers

  • Update customer account information

  • Update a customer tax statuses and IDs

  • Search for customers within Stripe

  • Click to view customers, subscriptions, payments and invoices in Stripe

  • Pin subscriptions, payments and/or invoices to a ticket, allowing you to create powerful trigger and automation-based workflows

With much more on the way.

For complex invoicing workflows Zapier or another no-code automation tool can be used to update the ticket or user in Zendesk once an invoice has been paid using metadata passed to Stripe.

Our simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you'll benefit from all new features as they're released. Start with a free 7 day trial to see how much more efficient you can be with Stripe and Zendesk working together seamlessly!

One more thing...

If your customers self-serve using a Zendesk Guide Help Center you may also be interested in our range of beautiful and customizable Zendesk themes. They allow you to deliver the best possible customer experience across all channels and can help deflect unnecessary tickets, freeing up you and your team for more important activities.

App details

Works with
Support
Author
Zenplates
Version
1.4.4
Price (USD)
Free 7-day trial, then $4.95 per agent, per month

Apps install directly into your account

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