View and manage customers, subscriptions, payments and invoices from Stripe within Zendesk Support, allowing you to resolve tickets quickly and provide an amazing experience to your customers.
The app will present the customer associated with the ticket by default, but agents can search for and view other customers at any time. The following information is available at a glance when a customer is selected:
Active and canceled subscriptions
Payments of all statuses (payment intents or charges)
Pending invoice items
Current credit balance
Customer history, credit balance and MRR
Customer contact details
Tax status and IDs
Additional details like refund amounts and links to hosted invoices are provided through tooltips and action menus throughout the app.
Because common actions can be performed within Zendesk without the need to switch tabs, your agents will spend less time working on tickets, provide more valuable responses and save you money.
Create, authorize and capture payments
Cancel and refund payments, in part of in full
Pause and resume payments on subscriptions (recurring payments)
Cancel subscriptions immediately or at the end of the current period
Refund the last subscription payment or a pro-rated amount
Create new invoices
Update the status of open invoices
Send links to hosted invoice pages and downloadable PDF tax invoices
And and edit credit cards on file
Change the default payment method for customers
Update customer account information
Update a customer tax statuses and IDs
Search for customers within Stripe
Click to view customers, subscriptions, payments and invoices in Stripe
Pin subscriptions, payments and/or invoices to a ticket, allowing you to create powerful trigger and automation-based workflows
With much more on the way.
Our simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you'll benefit from all new features as they're released. Start with a free 7 day trial to see how much more efficient you can be with Stripe and Zendesk working together seamlessly!
If your customers self-serve using a Zendesk Guide Help Center you may also be interested in our range of beautiful and customizable Zendesk themes. They allow you to deliver the best possible customer experience across all channels and can help deflect unnecessary tickets, freeing up you and your team for more important activities.