Aide

Aide learns from tickets to automatically tag tickets and suggest solutions

Aide accelerates customer support by learning from your tickets. Using the latest in AI research technology, Aide provides automated categorization of tickets and automatically tags conversations and suggests solutions to enable you to resolve tickets significantly faster without leaving Zendesk.

The Aide integration for Zendesk allows you to use AI suggestions, manage macros and shortcuts, share step-by-step processes (SOPs) with your team and more.

Since Aide imports your ticket history and macros during signup, it is able to suggest highly relevant responses and provide robust analytics to pinpoint opportunities for improvement — helping you create help articles, macros, and resolution steps to reduce the load on your team for common issues.

Learn more and get started with a free trial by clicking here.

App details

Works with
support
Ticketing System
Author
Aide
Version
0.2
Price (USD)
Free to install
See pricing details

Apps install directly into your account

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