You know those thanks messages customers send after a ticket's solved? Yeah, they're nice, but they reopen the ticket. An agent gotta check and close it again. Small task, sure, but thousands of them? That's a bunch of time and cost you just don't need!
Introducing the Thank You GPT app: Stop wasting your agents’ time and your budget replying manually to every extra thanks that customers send your way. Automatically solve those tickets and move on to the next urgent issue.
Take a look at the app in action:
Our Thank You App is an ideal solution for any business using Zendesk that deals with upwards of 1,000 customer tickets per month.
Benefits of using Thank You GPT:
Your customer - Faster response times.
Your agents - Fewer frustrating, repetitive tasks to clear.
Your business - Faster service, with lower cost.
How does it work? The Thank You GPT App:
Reviews all reopened tickets from customers.
Uses GPT-4 and advanced AI to correctly interpret all types and wordings of “thank you” messages, in all languages.
Accurately checks if the messages contain only “thank you” responses.
If there are any additional requests in the message —The Thank You GPT app leaves the ticket open for an agent to handle.
If the response contains only a thank you message, the app resolves the ticket automatically.
Optional: The app sends a message back to the customer.
Here’s how it looks in practice:
Used by hundreds of companies, including:
The Thank You GPT App:
Runs in AWS data centers that have been certified as ISO 27001, PCI DSS Service Provider Level 1, and/or SOC 2 compliant.
Uses Microsoft Azure OpenAI to analyze your thank you messages securely. Your inputs are never available to ChatGPT/OpenAI, never shared with other customers, and never used for training.
Guarantees safe and secure payments, powered by Stripe.
Ensures that after processing, your customer's data is immediately deleted and no information is stored outside of Zendesk.
Ensures network communication is secured with TLS version 1.2 and 1.3 using AES 256 encryption.
Is built by Premier Zendesk Partners, and connects to your Zendesk through a secured integration.
Sign up for a free 30 days trial now!
1. How many tickets can the app handle? There’s no limitation on the number of tickets processed in the Unlimited plan.
2. Is my data secure? Data security is top of mind for us. We don’t store any of your messages or metadata long term. Once processing is complete, everything is completely erased and no logs are kept. Our ChatGPT integration runs on Microsoft Azure Cloud. Contact us at email@example.com or book a call here: https://bit.ly/3K9DwJQ if you need an NDA or Enterprise security.
3. How much time does the setup take? Only 30 seconds and the app starts working automatically. Follow the installation instructions in the second tab on the marketplace listing.
4. What happens if I'm not happy with the results? Can I get a refund? Yes- We offer a 30 day money back guarantee. Contact us if necessary.
5. How do I justify the cost to my boss? Our statistics show that out of your re-opened tickets, 50-70% are thank you messages. On top of that, consider your employee experience- and how frustrating it is for your agents to handle those tickets.
Free 30-day trial, then $49.00 per month
Free 30-day trial, then $89.00 per month
Everything in Unlimited, and:
- Send review requests to super-satisfied customers automatically.
- Dashboard with sharing capabilities.
- Customize the groups for which tickets are monitored.
- Mark unsatisfied customers and escalate their tickets.
- Free guided onboarding and 1:1 activation call.
Free 30-day trial, then $249.00 per month
Everything in the Unlimited Pro Plan PLUS: - Dashboard with sharing capabilities. - Enterprise security review. - Custom terms and redlines. - NDA Signature.