Merge Duplicate Tickets

Merge tickets automatically using your own criteria.

(5)

Auto-detect and merge Zendesk tickets

  • Merge tickets from the same requester or use your own custom rules.

  • Configure the duplicate criteria to match your own setup

  • Define filters to exclude certain tickets from merging

  • Option to merge your entire backlog as an addon service

Try it for free for 14 days. No credit card required.

How does it work?

  • The app uses a Zendesk trigger & webhook pair to get notified of new tickets.

  • Checks if a new ticket is a duplicate according to your configured criteria.

  • Automatically merges the ticket so your agents don't have to.

  • You can also merge and reduce your entire backlog of tickets as a once-off service.

Need a custom setup? We can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase)

Benefits to your team

  • Runs in the background and does all the repetitive heavy lifting on your team's behalf

  • Saves agent time while improving Customer Experience

Free 14-day trial, then starting from €50 per month

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App details

Works with
support
Ticketing System
Author
Swifteq
Price (USD)
Free to install
See pricing details

What people are saying

5.0

(5)

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