Now you can create down to the minute timers on tickets to facilitate just about any time based use case you can think of. Whether its measuring and enforcing SLAs or OLAs or creating workflows around deadlines, reminders or follow-ups this app has got you covered.
Invoiced billing is available and SweetHawk apps are always free on Sandbox accounts.
SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.
Apps install directly into your account