Summary

• Enable your agent to communicate instantly in multiple languages, with no changes to their workflow. Systran Translation for Support allows your team to instantly read incoming messages from customers around the world.

• Support and communicate with customers in their own language using automatic AI-based neural machine translation, enhancing native language agents' capabilities to support ticket by text communications.

• Customize multilingual communications using SYSTRAN custom linguistic profiles which provide in-domain translations for specific industries and allow custom terminology to adapt to the voice-of-the-customer.

• Communicate with customers in real time in their own language, while enhancing the reach of your native-language agents.

Key features

• Agent setting language is detected automatically.

• Translations are automatically added to tickets after the ticket with the assigned agent is opened. Ticket’s subject and all comments will be translated to agent language and viewed side by side with original content.

• Automatically detect customer language. Agents can write comments in their language then click the translate button to translate their comment to the customer's language.

• Have the ability to change an agent’s language or customer’s language to translate to a specific language. When the agent’s language is changed, the ticket subject and all comments will be translated to the new changed language.