Surfboard

A simpler, smarter and fairer team planning tool for customer service teams at scale

Bad scheduling is bad for everyone. It keeps your customers waiting and frustrates your team.

This leads to:

1) Managers spending 10hrs/week on team shifts and scheduling,

2) 20% higher costs due to under- and over-staffing service teams, and

3) 70% of employees reporting that their shift patterns impact their mental and physical health.

We make scheduling work for you, your team and your customers

At Surfboard, we know that creating happy and healthy working environments result in great customer service.

With the Zendesk integration for Surfboard, you'll have access to:

1) Detailed forecasting - understand how your ticket volumes fluctuate and how many people you need to handle them,

2) Faster shift planning - automatically assign shifts 8 weeks in advance without needing to click a button and ensure your team know when they’re working, and

3) Smarter activity scheduling - get detailed daily activity plans for each of your team, so you know you’ve got the right people on the right tasks at the right time.

App details

Works with
support
Ticketing System
Author
Surfboard Technology Ltd.
Price (USD)
Free to install
See pricing details

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