FactBranch loads customer data from your database or JSON API. Install our app in Zendesk Support to display results in the ticket sidebar. Or let FactBranch populate ticket fields with query results whenever a new ticket is created.
Search by email address, phone number or any custom field you've defined for your tickets.
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your database. There are no caching or syncing intervals with FactBranch.
FactBranch is also available for Zendesk Sell and Zendesk Chat.
Customers love our great support. Have a question before starting your trial? Email firstname.lastname@example.org today.
FactBranch connects to different database engines and people use FactBranch to show PostgreSQL data in Zendesk Support, connect MySQL or MariaDB to Zendesk Support or display Microsoft SQL Server data in Zendesk Support.
You can also connect to Amazon Aurora or Redshift via our MySQL and PostgreSQL integrations; to spreadsheets like Google Docs, connect Zendesk Support and Google Sheets; and to a compatible JSON API. Coming soon: MongoDB in Zendesk Support and Zendesk Support connected to GraphQL.
Apps install directly into your account