Create incidents and receive incident status updates within Zendesk

Preview image of app

FireHydrant's Zendesk Integration

Support teams are often the first line for identifying and managing customer communications for customers impacted by an incident. FireHydrant's Zendesk integration allows support staff to create FireHydrant incidents and link existing incidents to support tickets directly from Zendesk. FireHydrant incident status updates are automatically posted back to linked Zendesk support tickets as internal notes, streamlining incident communications.

FireHydrant's Zendesk integration requires a FireHydrant Enterprise tier account. For details on installation, please refer to the following FireHydrant knowledgebase articles:

About FireHydrant

FireHydrant is an incident management platform that provides automation, process compliance, and traceability, integrating the tools you already use today, like Zendesk. Learn more about the platform on our website.

App details

Works with
Price (USD)
Free to install
See pricing details

Apps install directly into your account

What people are saying



Have the app installed?

We are big on feedback. Be the first to write a review.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves