Actioner allows knowledge workers to run their daily tasks without leaving Slack. Using its no-code designer, people can build Slack apps on their own and publish them in the app directory. Slack-first solutions in the app directory consist of ready-made actions and workflows and can be used in Slack right away after installation.
Actioner brings conversational ticketing to support teams and allows them to;
Run any action in Slack (Create a ticket, Update ticket status, Open a request, etc.)
Receive notifications in Slack when tickets are created or updated in Zendesk
Easily automate your processes between Slack and Zendesk by building workflows.
You can dedicate Slack channels that enable your team to respond to and resolve tickets faster.
Dedicate a #triage channel, where your agents get notified of new tickets, manage them and track activities through their lifecycle.
Dedicate #requests channels where your internal users can request help just by adding ticket emoji.
Dedicate #auto-create-tickets channels where any posted message automatically creates a new request. You can set up this flow to include or exclude specific keywords.
Watch the demo and learn how to get started with Zendesk ticketing.
You can also check out Conversational ticketing use cases to find out how Actioner helps support professionals.
This app can be considered as a template tailored for Zendesk tickets. With Actioner, you can also build Slack apps without coding, and design your apps from scratch or customize any app in the directory according to your needs.