Use ChatGPT to automated repetitive ticket tasks

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Ticket Automation in Zendesk with OpenAI ChatGPT

  • Extract: pull information from your tickets and store it in a ticket field

  • Categorize: auto-tag your support tickets with contact reasons and customer emotions

  • Translate: overcome language barriers with automatic translation of ticket comments

  • Much, Much More: uncover a variety of opportunities to make your ticket workflows more efficient with ChatGPT!

Click Install now to start your free 7 day trial. No credit card required.

Learn more about our Triggers+ChatGPT App.

Automatic Ticket Routing with ChatGPT

  • Categorize Tickets: employ GPT4 to sort the tickets, identifying the specific reasons for contact and comprehending customer feelings

  • Route with Precision: with the help of Zendesk triggers, guide tickets to the appropriate teams or agents based on tags generated by GPT-4

Predefined and Custom Prompts

  • Predefined Prompts: Utilize our specially created prompts that are tailored for standard support situations

  • Custom Prompts: need something unique? Fashion your own prompts to meticulously adjust the AI's replies, making certain they correspond with your company's tone and particular requirements

Benefits to your team

  • Runs in the background and does all the repetitive heavy lifting on your team's behalf

  • Cut ticket handling times and optimize your team's workflows.

  • With an easy-to-use interface, you can go live with automated workflows in under 5 minutes.

Note: this app is using the OpenAI GPT4 model. You will need to obtain and configure your own OpenAI API key to activate the app.

Free 7-day trial, then starts at €50 per month. Check our pricing plans here.

Learn more at Ticket Automation in Zendesk with ChatGPT

App details

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