1. Eliminate variations in summarization & interpretation between different Talk agents, or from the same Talk agent at different points in time

2. Eliminate the manual effort for your Talk agents post-call, enabling them to wrap up without the write up

3. Rapidly analyze agent or client side of a call with speaker separation of the transcript

4.Identify & analyze questions asked & answers given, with question highlighting

5. Identify & analyze any agent handovers with the introduction of any additional speaker

6. Identify & analyze any interruptions or over talk via the speaker separation

7. Implement auto-solve workflows triggered by the summarization & transcription

8. With insights available to all Zendesk Support users whether a subscribed Talk Agent or not

9. Available for all Zendesk pricing plans from Basic Support through to Suite Enterprise

10. Free 30-day no limit trial providing confidence in auto-solving tickets from the auto-summarization and transcription

As shown above, a Comment is placed into the Support Ticket for each concluded Talk call for a subscribed Talk Agent, with three bold highlighted sections:

Narrative Summary in paragraph form of the progression of the call
Duration of the call
3.Transcription line separated by Speaker 1, Speaker 2 etc. for each speaker turn, and with comma, question mark and full stop punctuation for ease of review

Clear, competitive pricing & complete subscription flexibility

16 USD per subscribed Talk Agent per month from month two onwards.

No minimum number of subscribed Talk Agents.

No minimum subscription period for any subscribed Talk Agent.

Addition and removal of Talk Agents under your own control in Zendesk

Any partial Agent months are pro-rata'd.

Try before you buy over a 30-day period

With no limit on subscribed Talk Agents or call volumes.

Retained as your first month free should you proceed.

See the 'How to Install' tab above for next steps

Gen AI Summarization for Talk

App details

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