NPS and Survey app for Zendesk

NPS and Survey app for Zendesk will help you to take the most out of your interaction with customers! That’s because you can easily collect more precise CSAT results than Zendesks’ “Good I’m satisfied” or “Bad I’m not satisfied”.

Use NPS and Survey for Zendesk to compose the following types of Zendesk customer satisfaction surveys:

5 star forms

Understand your customers' loyalty.

Rating forms

Provide your customer with a rating between 9 and 10 to help them evaluate your products or services more accurately.

zendesk NPS score

Yes/No CSAT surveys

Surveys with multiple-choice answers can be created.

yes/no zendesk survey app

Text forms

Give your customers the opportunity to answer your questions in full.

Feedback form

Once a customer responds to a satisfaction survey, the agent can check the result on their side in a Zendesk ticket.

NPS-Internal-Notes

Another way is to check the statistics page with filters and charts to make a statistical correspondence between product, service, and client responses.

NPS CSAT and Survey reports

Main features of NPS and Survey for Zendesk

Create 4 different types of Zendesk surveys
Check out internal notes with survey results for every customer
Drill down into the response details in reports page
Data recorded on the ticket allows you to build additional NPS reports in Zendesk Explore
Translate your Zendesk survey content into several languages
Grant access to regulate who can use NPS and Survey features
Simply checkmark your trigger and the app will add automatically a survey placeholder into the ticket. No manual work!
Branding is available (coming soon!)
Free for Sandboxes

If you have any doubts, deny them and try NPS for Zendesk to know what your customers think about your business. Contact us if you have any questions, or simply install the app.

NPS and Survey

App details

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