What we do

Are you looking for a partner to assist you along the way and make sure your Zendesk experience is scalable, efficient, optimized for your agents, and the most enjoyable to your customers?

Aktie Now helps you achieve tangible results for every stage of your CX operation, from Customer Journey Design and Customer Experience Consulting to Zendesk Implementation, Automation, Integration, and Managed Services, so you can focus on bringing value to your customers and stakeholders.

Meet your customers where they look for you. Provide them with fast, intuitive self-service assistance integrating your Zendesk to our intelligent chatbot platform, whatever channel your customers choose – web browser, SMS, Facebook, WhatsApp. You name it!

Are you ready to achieve higher customer satisfaction, make your agents happier, and lower your cost? Give us a call for a free consultation.

Our services

Consulting: we screen and design every stage of your CX and Customer Service flows to guarantee a seamless operation.

Implementation: we can reimagine and digitalize your customer support operation with Zendesk's solutions, enhancing control, productivity, and scalability.

Data migration: take Zendesk home and bring all your customer and ticket data to it. The whole process is fast, customizable and validated by you to make sure everything is in the right place.

Automation and integration: we'll connect your customer service solutions and tools with Zendesk, and create automation perfectly suited for your business.

Managed services: we can offer you continued support post-implementation, ensuring stability, scalability, and performance for all of your Zendesk solutions.

Chatbot: our intelligent chatbottechnology, Droz bot integrates with Zendesk to offer 24/7 automated and multi-channel support to your customers.

and more!

A Partner You can Trust

With more than 40,000 consulting and development hours, we’re among the top Zendesk Partners in the US and worldwide.

Electrolux, IBM, Domino's Pizza, Tramontina, among other clients, have seen substantial results on their customer experience metrics using their Zendesk solution to its maximum potential.

Here are some of the improvements we've captured after our solutions were up and running:

• Average resolution time (ART) up by 60%;
• Average handle time (AHT) up by 32%;
• First-call resolution (FCR) up by 21%.

Contact us now to learn more!