ModSquad, Inc.

Sacramento, United States

ModSquad is a global provider of on-demand digital engagement services, known as ModSourcing: outsourcing, modernized. ModSquad offers expert-level service in customer support, moderation, social, and community. We’ve strategized, designed, and delivered digital initiatives for clients in more than 70 countries, with the capacity to respond in 50+ languages and dialects, 24/7/365. We are the Mods!

OUTSOURCED OMNICHANNEL CUSTOMER SUPPORT SERVICES

ModSquad provides the outsourced customer support you need to enhance your omnichannel service operations. Today’s customers share experiences on websites, blogs, and social networking sites. They may sing your praises from the digital rooftops or incite a virtual mob. From phone, email, and CRM ticketing, to live chat, social media, and forums – we’ve got you covered. Our experienced professionals serve as a seamless extension of your brand.

24/7/365 Operations. ModSquad agents are available when you need them. We do not have a minimum demand, and we are flexible enough to meet your holiday or peak season requirements.

CRM Implementation. ModSquad will assist you in establishing an omnichannel help desk from implementation to integration of chat, phone, and social support.

ModSquad is proud to be a Zendesk Partner. We assist from configuration through expansion, and are always on call to assist you with all of your ongoing customer experience requirements. Each and every day ModSquad supports clients:

  • 50+ languages
  • 70+ countries
  • 300,000+ tickets
  • 10,000,000 posts

And consider this: Zendesk is a recognized industry leader in customer support, helping 50,000 companies worldwide support their client base. But who supports Zendesk’s client base? ModSquad. If Zendesk relies on ModSquad, shouldn’t you?

Services offered

Implementation

Data Migration

Development Services

Training

Design/Guide Theming

Staffing/Outsourcing

Regions

North America

Western Europe

Eastern Europe

India/Southern Asia

Eastern Asia

Middle East & Central Asia

Latin & South America

Africa

Australia/Oceania

Global

Partner type

Implementation Partner

Solution Provider

Reviews

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