Netomi

San Mateo, United States
Netomi is the first continuous-learning AI platform for customer service - enabling enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience.

Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiples a company's workforce by giving valuable time back to support agents, and delights their customers with faster resolutions.

With the Netomi platform you can:

Build a workforce multiplier, the smart way

  • Automate up to 50% or more of incoming tickets, while augmenting the remaining issues
  • Give time back to customers and agents so they can focus on more meaningful work
  • Get smarter and more attuned with your customers as your AI keeps learning
  • Deliver consistent resolutions across your customer base

Listen and resolve — don’t merely respond

  • Earn your customers’ trust with respectful, friendly interactions through an AI platform that “listens” with NLU
  • Resolve general and account-specific inquiries (take repetitive and expensive tickets away from agent’s daily workload)

Conveniently engage your customers where they are active (email, social, chat)

  • Respond immediately with 24/7 availability on channels that matter
  • Speed up resolution time with AI that assists agents

Identify issues even before your customers do

  • Anticipate issues by connecting your data and systems and identifying event abnormalities
  • Contact your customers before they even reach out with notifications
Services offered

Regions

Global


Partner Type

App Developer


Apps we've built
Netomi Virtual Agent for Chat
Free
Netomi Virtual Agent
Free

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