OFFICERS - Paris, France

Paris, France | 40 projects | 3 certifications
OFFICERS helps small and medium businesses define their needs, workflows, processes and requirements to implement and deploy Zendesk within their organization. Based in Paris, France, our certified consultants provide assistance, training and also additional services to help our clients be efficient and sharp with Zendesk.

OFFICERS is an IT consulting firm dedicated to SMBs, providing multipleservices :

  • tools selection and IT strategy
  • deployment and implementation services
  • training and set-up assistance
  • tool management and first-level assistance

We built a strong expertise in Zendesk, based on our Customer Service and Customer Experience consulting background. With 10 full, omnichannel, complex Zendesk projects in 18 months, we have a full overview of Zendesk abilities and features. We provide a full range of implementation, development and business services :

  • definition of scope, business needs and requirements, planning, etc. (conception)
  • implementation and configuration of all Zendesk products (Support, Guide, Talk, Chat, Explore...)
  • migration of existing data
  • development of connections to other apps via API (customer database, workflows, events)
  • training of final users
  • tool maintenance and assistance services

Some of our references :

  • Welcome Office (B2B ecommerce)
  • Infogreffe (legal services)
  • Alice's Garden (ecommerce and consumer service)
  • Robot Coupe (international retailers technical support)
  • Magimix (after sales and consumer support)
Services offered

Implementation

Training

Zendesk Sell Certified

Reseller

CX Consultant


Regions

Western Europe


Partner Type

Solution Provider


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