VDS

Grand Rapids, United States
𝐕𝐃𝐒 𝐟𝐨𝐜𝐮𝐬𝐞𝐬 𝐨𝐧 𝐞𝐧𝐚𝐛𝐥𝐢𝐧𝐠 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐭𝐨 𝐝𝐫𝐢𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐚𝐧𝐝 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐰𝐢𝐭𝐡 𝐜𝐥𝐨𝐮𝐝 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐜𝐞𝐧𝐭𝐞𝐫 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 (𝐅𝐢𝐯𝐞𝟗 𝐚𝐧𝐝 𝐆𝐞𝐧𝐞𝐬𝐲𝐬). We help our clients at every phase of their cloud transformation, which includes discovery, technology selection, project management, implementation, and managed services. We are a strategic partner who wants to come in and understand your environment and continue to work with you to help evolve the business. 𝐓𝐡𝐞 𝐛𝐞𝐬𝐭 𝐩𝐚𝐫𝐭 𝐢𝐬 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐩𝐚𝐲 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐚𝐦𝐨𝐮𝐧𝐭 𝐚𝐬 𝐠𝐨𝐢𝐧𝐠 𝐝𝐢𝐫𝐞𝐜𝐭 𝐭𝐨 𝐅𝐢𝐯𝐞𝟗 𝐚𝐧𝐝 𝐆𝐞𝐧𝐞𝐬𝐲𝐬.

Providing Customers With An Effortless Experience Today, business success is driven by providing customers with an effortless experience. At VDS, our mission is to help our customers improve their customers’ experiences through user-friendly, customer-focused solutions. Through technology, their cloud contact center engagements can improve, complimenting your overall company CX strategy.

We’ve helped our customers leverage the latest technology to transform their businesses, and we’d like to do the same for you. 𝐕𝐃𝐒 𝐟𝐨𝐜𝐮𝐬𝐞𝐬 𝐨𝐧 𝐞𝐧𝐚𝐛𝐥𝐢𝐧𝐠 𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐭𝐨 𝐝𝐫𝐢𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐚𝐧𝐝 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐰𝐢𝐭𝐡 𝐜𝐥𝐨𝐮𝐝 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐜𝐞𝐧𝐭𝐞𝐫 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 (𝐅𝐢𝐯𝐞𝟗 𝐚𝐧𝐝 𝐆𝐞𝐧𝐞𝐬𝐲𝐬).

We have spent the last 30+ years helping regional and national brands improve inbound and outbound customer service, sales, and support with contact center solutions.

We believe having a trusted partner representing our customers to the respected vendor is the best of both worlds. As we come together, we will make sure our clients have the right solution and that it is designed and implemented properly. The best part is 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐩𝐚𝐲 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐚𝐦𝐨𝐮𝐧𝐭 𝐚𝐬 𝐠𝐨𝐢𝐧𝐠 𝐝𝐢𝐫𝐞𝐜𝐭 𝐭𝐨 𝐨𝐮𝐫 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬.

Our Approach When you work with VDS, you benefit from a reliable, structured process that will help you assess your current technologies, align your business outcomes to your future state, and make sure both are focused on your customers’ experiences.

We help our customers at every phase of their cloud contact center transformation, which includes discovery, technology selection, project management, implementation, and 24/7 managed services.

Benefits of working with VDS include:

  • Strategic Partner with Gartner Magic Quadrant Leaders
  • We are the same cost as going direct to the manufacture (Five9 and Genesys)
  • We design solutions that align business outcomes with customer expectations
  • Driven to achieve our client desired outcomes and KPIs
  • We provide in-house professional services and integrations
  • 24/7 Managed Services

VDS understands how critical a contact center solution is to contact center leaders, their customers, and employees. Let us help you achieve better interactions, deeper insights, and more meaningful outcomes with our contact center solutions.

Services offered
Implementation
Reseller
System Integrator
CX Consultant
Regions
North America
Partner type
Referral Partner

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