VDS

Grand Rapids, United States
๐•๐ƒ๐’ ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ฌ ๐จ๐ง ๐ž๐ง๐š๐›๐ฅ๐ข๐ง๐  ๐จ๐ฎ๐ซ ๐œ๐ฅ๐ข๐ž๐ง๐ญ๐ฌ ๐ญ๐จ ๐๐ซ๐ข๐ฏ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐š๐ง๐ ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ ๐ฐ๐ข๐ญ๐ก ๐œ๐ฅ๐จ๐ฎ๐ ๐œ๐จ๐ง๐ญ๐š๐œ๐ญ ๐œ๐ž๐ง๐ญ๐ž๐ซ ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ (๐…๐ข๐ฏ๐ž๐Ÿ— ๐š๐ง๐ ๐†๐ž๐ง๐ž๐ฌ๐ฒ๐ฌ). We help our clients at every phase of their cloud transformation, which includes discovery, technology selection, project management, implementation, and managed services. We are a strategic partner who wants to come in and understand your environment and continue to work with you to help evolve the business. ๐“๐ก๐ž ๐›๐ž๐ฌ๐ญ ๐ฉ๐š๐ซ๐ญ ๐ข๐ฌ ๐จ๐ฎ๐ซ ๐œ๐ฅ๐ข๐ž๐ง๐ญ๐ฌ ๐ฉ๐š๐ฒ ๐ญ๐ก๐ž ๐ฌ๐š๐ฆ๐ž ๐š๐ฆ๐จ๐ฎ๐ง๐ญ ๐š๐ฌ ๐ ๐จ๐ข๐ง๐  ๐๐ข๐ซ๐ž๐œ๐ญ ๐ญ๐จ ๐…๐ข๐ฏ๐ž๐Ÿ— ๐š๐ง๐ ๐†๐ž๐ง๐ž๐ฌ๐ฒ๐ฌ.

Providing Customers With An Effortless Experience Today, business success is driven by providing customers with an effortless experience. At VDS, our mission is to help our customers improve their customersโ€™ experiences through user-friendly, customer-focused solutions. Through technology, their cloud contact center engagements can improve, complimenting your overall company CX strategy.

Weโ€™ve helped our customers leverage the latest technology to transform their businesses, and weโ€™d like to do the same for you. ๐•๐ƒ๐’ ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ฌ ๐จ๐ง ๐ž๐ง๐š๐›๐ฅ๐ข๐ง๐  ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐ญ๐จ ๐๐ซ๐ข๐ฏ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐š๐ง๐ ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ ๐ฐ๐ข๐ญ๐ก ๐œ๐ฅ๐จ๐ฎ๐ ๐œ๐จ๐ง๐ญ๐š๐œ๐ญ ๐œ๐ž๐ง๐ญ๐ž๐ซ ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ (๐…๐ข๐ฏ๐ž๐Ÿ— ๐š๐ง๐ ๐†๐ž๐ง๐ž๐ฌ๐ฒ๐ฌ).

We have spent the last 30+ years helping regional and national brands improve inbound and outbound customer service, sales, and support with contact center solutions.

We believe having a trusted partner representing our customers to the respected vendor is the best of both worlds. As we come together, we will make sure our clients have the right solution and that it is designed and implemented properly. The best part is ๐จ๐ฎ๐ซ ๐œ๐ฅ๐ข๐ž๐ง๐ญ๐ฌ ๐ฉ๐š๐ฒ ๐ญ๐ก๐ž ๐ฌ๐š๐ฆ๐ž ๐š๐ฆ๐จ๐ฎ๐ง๐ญ ๐š๐ฌ ๐ ๐จ๐ข๐ง๐  ๐๐ข๐ซ๐ž๐œ๐ญ ๐ญ๐จ ๐จ๐ฎ๐ซ ๐ฉ๐š๐ซ๐ญ๐ง๐ž๐ซ๐ฌ.

Our Approach When you work with VDS, you benefit from a reliable, structured process that will help you assess your current technologies, align your business outcomes to your future state, and make sure both are focused on your customersโ€™ experiences.

We help our customers at every phase of their cloud contact center transformation, which includes discovery, technology selection, project management, implementation, and 24/7 managed services.

Benefits of working with VDS include:

  • Strategic Partner with Gartner Magic Quadrant Leaders
  • We are the same cost as going direct to the manufacture (Five9 and Genesys)
  • We design solutions that align business outcomes with customer expectations
  • Driven to achieve our client desired outcomes and KPIs
  • We provide in-house professional services and integrations
  • 24/7 Managed Services

VDS understands how critical a contact center solution is to contact center leaders, their customers, and employees. Let us help you achieve better interactions, deeper insights, and more meaningful outcomes with our contact center solutions.

Services offered

Implementation

Reseller

System Integrator

CX Consultant


Regions

North America


Partner Type

Referral Partner


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