VerneLabs

Mexico, Guadalajara, Monterrey, Mexico 100 projects

VerneLabs is the Customer Experience agency that helps companies design services that generate fidelity and recommendation. VerneLabs es la agencia de Customer Experience que ayuda a las empresas a diseñar los servicios que generan recomendación y recompra.

Through Design Thinking we aim companies strengthen the relationship with customers, employees and suppliers by identifying problems and solutions in a faster way.

We have helped companies from different verticals including financial, logistics and telecom among others to create effective CX strategies based on the processes, the people, the tools and metrics in order to transform them in customer centered companies.

Ayudamos a las empresas a fortalecer la relación con clientes, empleados y proveedores identificando los problemas y soluciones a través de Design Thinking.

Optimizamos sus procesos a través del diseño de servicios (Service Design) para que su empresa puede inicar el recorrido hacia una estrategia de CX centrada en el cliente que cumpla con las cualidades necesarias para alinear los ejes de operación - los procesos, las personas, las herramientas y las métricas - a los objetivos corporativos.

Services offered

Implementation

Data Migration

Development Services

Training

Design/Guide Theming

Regions

Latin & South America

Reviews

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