More than reporting
Get advanced analytics powered by GoodData
GoodData for Zendesk delivers advanced analytics and powerful reporting to our Zendesk Plus+ and Enterprise customers at no additional charge. Focus on analyzing your Zendesk instead of updating Excel spreadsheets or struggling with complex reporting software. Once you set it up, your dashboards and reports will automatically update each day with the latest ticket data.
See a live demo of GoodData for Zendesk and an example of Zendesk mashups.
New Zealand Post Loves it
“GoodData for Zendesk gives us a customized view into our Zendesk activity without having to struggle with complex reporting or analytics products. With just a few mouse clicks, we can see details of our support activity by type or resolution time, and even see how our backlog changes over time.”
Highlights
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On-demand dashboards, reporting and analytics
View dashboards and pre-built reports for support ticket creation and resolution, agent performance, and top trends.
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Ad-hoc analysis
Slice and dice your data using all standard and custom ticket fields to track your Zendesk performance the way you want to see it.
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Collaborative business intelligence
Collaborate and share custom projects, reports and results with colleagues and management via email, PDF, CSV or embed into other websites.
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