GoodData for Zendesk delivers advanced analytics and powerful reporting to our Zendesk Plus+ and Enterprise customers at no additional charge. Focus on analyzing your Zendesk instead of updating Excel spreadsheets or struggling with complex reporting software. Once you set it up, your dashboards and reports will automatically update each day with the latest ticket data.
See a live demo of GoodData for Zendesk and an example of Zendesk mashups.
New Zealand Post Loves it
“GoodData for Zendesk gives us a customized view into our Zendesk activity without having to struggle with complex reporting or analytics products. With just a few mouse clicks, we can see details of our support activity by type or resolution time, and even see how our backlog changes over time.”
Highlights
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On-demand dashboards, reporting and analytics
View dashboards and pre-built reports for support ticket creation and resolution, agent performance, and top trends.
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Ad-hoc analysis
Slice and dice your data using all standard and custom ticket fields to track your Zendesk performance the way you want to see it.
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Collaborative business intelligence
Collaborate and share custom projects, reports and results with colleagues and management via email, PDF, CSV or embed into other websites.
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Sample the goods!
MORE COOL FEATURES
Customer satisfaction
Capture the definitive business metric
Bugs beware
Bugs hate Zendesk's new JIRA integration
See what they see
Add remote support to your Zendesk
Seamless sharing
Pass tickets across Zendesks more easily
Sign up for a free trial
SIGNUP FOR A FREE TRIAL
All trials start on the Plus+ plan where you'll get the best overview of product features.
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