Reporting and analytics software
Use data and analytics to measure and improve the entire customer experience
Known as Zendesk Support
Uncover customer insights
Data can be intimidating—all those charts, numbers and spreadsheets. With Zendesk, understanding your customer service and sales data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required.
Gain visibility into every interaction
Customer support can happen anywhere—on email, chat, phone or your social channels. You need an insight tool that can keep up. Our reporting solution integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.
Powerful analytics to lead CX teams
Data that is off the charts
Real-time and historical data
Access powerful reporting to understand past trends and take action on what is happening in the moment.
Pre-built dashboards for every channel
Analyse your service performance using pre-built dashboards pre-populated with best practice customer service metrics.
Customisable dashboards and charts
Thousands of ways to customise metrics, charts, filters and dashboards using a point-and-click experience.
Sharing and collaboration
Share and schedule relevant dashboards and reports to keep teammates and stakeholders in the loop about key-insights and trends.
“The visibility that the Zendesk reporting solution brings has helped us improve our support operations tremendously—we're now able to surface problem areas from our tickets, quickly fix routing rules, and identify training opportunities for our team.”