Reporting and analytics software

Direct reports

Use data and analytics to measure and improve the entire customer experience

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Known as Zendesk Explore

Uncover customer insights

Data can be intimidating – all those charts, numbers and spreadsheets. With Zendesk, understanding your customer service and sales data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better – no statistics degree required.

  • Fine-tune your CX operations

    Identify problem areas and fix them right away so your team can spend more time with customers and prospects.

  • Improve agent and rep productivity

    Monitor performance and identify areas of development for your team.

  • Understand your customers

    Learn how customers interact with you so you can improve the overall experience.

Omnichannel analytics

Gain visibility into every interaction

Customer support and sales can happen anywhere – on email, chat, phone or your social channels. You need an insight tool that can keep up. Our reporting solution integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.

Powerful analytics to lead CX teams

Data that is off the charts

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Real-time and historical data

Access powerful reporting to understand past trends and take action on what is happening in the moment.

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Pre-built dashboards for every channel

Analyse your service and sales performance using pre-built dashboards that are prepopulated with best practice customer service metrics.

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Customisable dashboards and charts

Thousands of ways to customise metrics, charts, filters and dashboards using a point-and-click experience.

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Sharing and collaboration

Share and schedule relevant dashboards and reports to keep teammates and stakeholders in the loop about key insights and trends.

Real-time and historical data

Access powerful reporting to understand past trends and take action on what is happening in the moment.

Pre-built dashboards for every channel

Analyse your service performance using pre-built dashboards that are prepopulated with best practice customer service metrics.

Customisable dashboards and charts

Thousands of ways to customise metrics, charts, filters and dashboards using a point-and-click experience.

Sharing and collaboration

Share and schedule relevant dashboards and reports to keep teammates and stakeholders in the loop about key insights and trends.

“The visibility that the Zendesk reporting solution brings has helped us improve our support operations tremendously—we're now able to surface problem areas from our tickets, quickly fix routing rules, and identify training opportunities for our team.”

Colin Wilkinson

Senior Manager, Agent Enablement, Member Services at Etsy

Companies that leverage data the most see

36% faster resolutions

79% reduction in customer wait time

4x more solved customer requests