Zendesk Voice

Exceptional phone support in minutes

Setting up your call center within Zendesk is quick, easy, and affordable.

All of your phone conversations and voicemails are automatically recorded onto a new Zendesk ticket, ensuring nothing falls through the cracks. Agents can receive calls directly through their web browser or route to their desk or mobile phone. Built-in reporting provides instant visibility for managers.

Cloudera LOVES IT

“We were pleasantly surprised to see that Zendesk Voice has all of the features and functionality of an expensive, enterprise phone support solution, while at the same time being affordable, easy to implement and very user-friendly. Our agents benefit from only having to work in one system, Zendesk, and our customers love that we continue to deliver exceptional support to them.”

– Angus Klein, Senior Support Director

Highlights

Create your call center in minutes and track interactions

Simply select the phone number you’ll use for your call center and you’re ready to receive customer calls! All phone calls and voicemails are automatically added to a Zendesk ticket, so you can rest assured that nothing will fall through the cracks. Support managers can also gain immediate insight into how their call center is performing with built-in dashboards that track support activity.
Forget about purchasing additional hardware

Have the flexibility to take calls directly from your computer, or redirect them to your existing office or mobile phone. There’s no need to purchase any additional hardware, which means a much more affordable and cost-efficient call center.
International options

Inbound numbers currently available for Continental US, Canada and UK. We will be adding additional international numbers throughout 2012. If you would like to suggest a country and have us notify you when it becomes available, please send us an email at voice@zendesk.com.