Voice for the AI era
Dial up your voice support with AI
Only Zendesk voice offers human connection with AI at the center. Deliver more personalized, high-quality customer experiences at scale on every call, from start to finish.
Benefits
Genuine human connection meets AI-powered precision
Manage calls in one place
Direct and route calls in the same workspace as your other channels and have full context in every interaction.
Resolve calls with automation
Offer nonstop voice support and resolve 50% of customer interactions with AI agents for voice.
Use AI to finish calls faster
Allow agents to provide accurate answers with instant insights and reduce time spent on transcripts and summaries after calls.
Monitor quality, boost CSAT
Track all conversations to identify and act on performance trends, so you maintain high-quality interactions.
Features
AI built into every stage of the call
Assign AI agents to answer calls. Using natural, adaptable language to support customers, AI agents can solve sophisticated interactions and redirect customers to a human agent if necessary.
Explore AI agentsTestimonial
94%
One touch tickets
96%
CSAT
“We cut our wrap-up time after each phone call from three minutes to just one minute.”
Tim Kyse
Vice President of Customer Experience
Native voice—easy to use and scale
Support customers faster with IVR, group, prioritized, overflow, and after hours routing. Set your maximum queue size and wait time, and allow callers to request a callback instead of holding.
