Zendesk is software for better customer service

Communication channels

Better customer service starts with better communication

Zendesk brings all your customer conversations into one place.
 
 
  • Email
    Keep your email communication organized. Support unlimited email addresses in your Zendesk.
    See email in action
     
  • Voice
    Take customer calls in your Zendesk or route them to your mobile. All calls and voicemails are transcribed into tickets.
    Check out Zendesk Voice
     
  • Chat
    Zopim Chat is a faster and more personal way for your customers to get real-time support from your agents.
    Say hi to Zopim Chat
     
 

The fastest path to better communication

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Create one beautiful destination for all your customer
self-service needs

 
 
 
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

PROACTIVE ENGAGEMENT

Customer service is better when it’s personal and proactive

Zendesk’s suite of engagement features lets you understand your customers better with tools like our Net Promoter Score® survey. With customer data at your fingertips, you can start meaningful conversations with your customers instead of waiting for them to come to you.
 
 
See NPS in action
Special ReportGreat support is the #1 influencer of customer loyalty

Reporting & Analytics

Zendesk puts powerful data at your fingertips

Measure your customers' satisfaction and your support team’s performance. You can even measure your entire organization’s performance against others in your industry with the Zendesk Benchmark.
 
 
See how reporting works
 
 

Apps & Integrations

A flexible platform that plays nice with others

Customer service is a team effort. Luckily there are over 100 apps that plug into Zendesk, so you can unite your business by integrating your favorite tools. And for custom integrations, you can take advantage of Zendesk's robust API.
 
 
See how apps work
Browse Apps

Go ahead.
Take it for a spin.

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