“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”

“The reason that Zendesk is the right product is because it’s so user friendly. It’s been so easy to just basically set someone up for success from day one.”

“By consolidating everything into Zendesk, we’ve reduced our staffing costs by over 50% while increasing our efficiency, performance, and CSAT.”

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”