Create exceptional experiences with AI-powered support
Give your agents a helping hand with AI-assisted tools and workflows that increase agent efficiency and elevate customer experiences.
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Advanced AI-enabled support for meaningful customer service
Drive better conversations
Maximize agent efficiency
Adapt faster to change
Give customers the ability to contact you on the channel they prefer. Zendesk has omnichannel support baked right in so customers can reach you via email, live chat, phone, and social media.
Empower your agents to solve customer issues faster with AI tools and workflow automations. A unified workspace also enables faster channel switching and agent collaboration.
Use out-of-the-box reporting and analytics to measure your team's performance and spot recurring customer trends, or customize and build your own.
Frequently asked questions
Should I buy the Zendesk Suite or build my own plan?
If you want the flexibility to pick and choose support features, building your own plan makes sense. On the other hand, Zendesk Suite is an all-in-one CX solution—ideal for businesses that need comprehensive support.
What are AI agents, and are they included in the Suite?
AI agents are AI-powered bots that specialize in customer service, they are included in Zendesk Suite plans. Need more advanced capabilities? Add on Zendesk Advanced AI to unlock even more powerful features.
What is the difference between Live Chat and Messaging? Which one should I pick?
Choose live chat or messaging based on the conversation experience you want to provide to your visitors and the workflows you desire for your agents.
Will adding Live Chat or Messaging create more work for my team?
Zendesk Live Chat and Messaging make it easy to deliver personalized interactions without the heavy lift. Built-in AI and automations help teams serve more customers while saving agents time.
What is a help center, and who is it for?
A help center is a comprehensive resource for customers to find answers to frequently asked questions, for employees seeking training or internal documentation, and for agents seeking answers to customer queries.
Which plans include a help center?
A Zendesk help center is automatically included in all Zendesk Suite plans, or it can be purchased separately as an add-on feature with any Zendesk Support plan.
Why should I consider Zendesk voice for telephony?
61% of CX leaders report an increase in total call volume after switching to voice, and industry trends show that voice is still the channel of choice for customers, especially for handling complex issues or escalations.
Does the support voice offers justify the cost?
Paired with deflection and self-service workflows, voice support allows agents to provide fast, personalized care over the phone. It’s no wonder phone interactions have a 91% customer satisfaction score (CSAT).
What makes Zendesk different from other CX software solutions?
Zendesk combines the best of AI technology with our CX expertise to deliver a complete CX solution for the AI era. Easy to use and scalable, Zendesk is the only system your team needs to create exceptional experiences.
I’m nervous to make the switch, what have other companies' experiences been like?
When it comes to making the switch to Zendesk, the results speak for themselves. Monese saw 59% faster FRT after switching to Zendesk,and Pair saw a 30% increase in agent efficiency and 25% MoM growth.
What AI models power Zendesk AI agents?
AI agents use Generative AI and Zendesk proprietary intent models. You get the most accurate, high-functioning, human-like experience when put together.
How much do Zendesk AI agents cost?
AI agents are priced by automated resolution (AR). Each Zendesk plan comes with a number of free ARs, so it’s easy to get started.
Elevate every customer experience with superior AI-assisted support tools
