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Zendesk outperforms competitors

Fast setup.
Powerful AI.
Superior customer support.

Equip your agents with powerful AI tools and workflows that boost efficiency and elevate customer experiences across every channel.

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Unlock CX success with Zendesk

+80%

of customers have gained clearer visibility into operations through unified analytics

+60%

of customers report higher satisfaction using Zendesk’s self-service tools

+50%

of customers see increased agent productivity with Zendesk’s collaboration tools

Zendesk is the complete CX solution for the AI era compared to others

Key Features

Zendesk

Top Competitors

Omnichannel Support

✔ Allows agents to move across channels seamlessly, handling several conversations at once.

Restricts agents to one channel, managing only one conversation at a time causing interruptions.

Reporting & Analytics

✔ Advanced tools uncover key insights & KPIs, which enhance the customer experience.

Basic tools lacking in uncovering customer insights & KPIs, hindering customer experience.

AI & Machine learning

✔ Intelligent ticket routing and generative AI to assist agents, streamlining customer service.

Untrained chatbots and lack of AI assistance causes inefficiencies & complications.

Total cost of ownership

✔ Easy & fast set-up reduces training costs which boosts your time to value.

Complex & slow set-up, increases training costs and extends your time to value.

Agent experience

✔ Agents have everything they need within one workspace, such as customer history.

Agents struggle to find necessary resources within their workspace.

Frequently asked questions

The demo lets you see Zendesk in action with guided use cases, no setup needed. The free trial gives you access to try Zendesk with your own data, teams, and workflows.

Elevate every customer experience with powerful AI tools

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