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Connect Zendesk to your live support queue, not a sandbox, and quickly see your real deflection rate, handle time, and CSAT so you can prove impact and optimize support with confidence.

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ROI calculator

See exactly where AI can save time for your team

Explore potential savings from automating customer interactions with Zendesk AI agents. Results are illustrative and based on the inputs you provide, actual results may vary.

AI Agents ROI Calculator

Target automation rate
Target
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Annual net savings

Estimated yearly savings from automated customer interactions with AI agents, after accounting for your Zendesk subscription.

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Return on investment

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Annual time saved

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Payback period

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Service cost impact

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Want to know how these numbers were calculated?

The estimates provided are for illustrative purposes only. Actual results may vary, and will depend on a variety of factors such as implementation practices, user adoption, and external economic conditions. Zendesk does not guarantee any financial outcomes or benefits, and is not responsible for the accuracy of the calculations.

AI INSIGHTS DASHBOARD

From day one of your trial, the Al Insights dashboard tracks deflection rates, handle times, and CSAT from your actual queue.

  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 25% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs low

    You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.

What customers say

/content/dam/zendesk/content-fragments/en/customer-quotes/hello-sugar

66%

Automation rate

$14k

Monthly savings

“We currently have 81 salons and are going to grow to 160 this year–without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews.”

Austin Towns

Chief Technology Officer

How Zendesk compares

See why support teams chose Zendesk. Finish your free trial setup and feel the difference.

Pillars

Zendesk

Point solution

Legacy enterprise

Trusted

  • Predictable, transparent pricing.

  • 1,800+ app ecosystem; service-focused R&D.

  • Service-led and easy to manage, no dev team needed.

⊗  AI priced on abandoned/assumed resolution.

⊗  Smaller integration library (~450 apps).

⊗  Usage-based fees for SMS, WhatsApp, voice, outbound.

⊗  Add-on heavy, consumption pricing across multiple clouds.

⊗  Broad R&D focus, not service-first.

⊗  Needs admins and developers for small changes.

Precise

  • Go live in weeks; AI built for triage, routing, complex flows.

  • Deep collaboration plus native reporting.

  • SLAs and OLAs with granular, cross-channel reporting.

⊗  GenAI bot best for simple FAQs.

⊗  Collaboration via @mentions only; no reporting.

⊗  Separate SLAs per channel; no OLAs.

⊗  Implementations can take months to years.

⊗  Reporting is complex and often add-on driven.

⊗  Horizontal platform that needs heavy customization.

Guided

  • Proactive Copilot; trained on 18B+ service interactions.

  • Strong native reporting; intent and sentiment built in.

  • Built-in QA, no add-ons.

⊗  Copilot requires manual prompting.

⊗  Limited reporting; may need third-party tools.

⊗  No native QA.

⊗ AI needs training and custom logic/data mapping.

⊗  Intent and sentiment require custom setup and flows.

⊗  QA depends on third-party tools.

Unified

  • Configurable, fast agent workspace for service teams.

  • True omnichannel with predictable costs.

  • Native WFM that optimizes staffing automatically.

⊗  Messenger-style workspace, not support purpose-built.

⊗  Usage-based fees for key channels/outbound.

⊗  No WFM without third-party integration.

⊗ Fragmented workspace across clouds (swivel-chair).

⊗  Omnichannel coverage relies on add-ons and vendors.

⊗  WFM relies on third-party vendors.

Frequently asked questions

Most trials start with the Zendesk Suite Professional plan. This includes omnichannel support (email, chat, voice, social), advanced reporting, and automation tools. It lets you experience most of the platform’s features before choosing your plan.

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